Shipping policy

Processing Times

All orders are processed within 2-3 business days. Please note that because our pottery is artisanal and requires careful packing to ensure it arrives safely, we do not ship on weekends or holidays.

Shipping Rates & Delivery

• Standard Shipping: Delivery typically takes 5-7 business days after processing.

• Shipping Costs: Calculated at checkout based on your location and the weight of your order.

• Free Shipping: We offer free standard shipping on all orders over [RS 6,000].

Fragile Item Guarantee

Our terracotta is packed with high-grade protective materials to prevent breakage. In the rare event that your item arrives damaged, please contact us at [earthenessencee@gmail.com] within 48 hours with a photo of the product and packaging, and we will send a replacement immediately.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number so you can follow its journey to your kitchen.